American Leak Detection of Dallas Reviews - Plano TX 75093 (2024)

I called ALD and they quickly got me scheduled for my service. Great communication before my Leak Specialist arrived. Kyle Norton was very knowledgeable in diagnosing my issue and then doing multiple test to pinpoint the area of the leak. He gave me recommendations and options on how to complete the process of getting my leak fixed.I feel much better now and I know they will do a great job in completing the repair of my foundation water leak.

Excellent service and response. Felt confident in the expertise of the workers dispatched to diagnose and repair the issues identified. Recommend highly!

This was the second time knowledgeable Dean helped us with a water leak. This time his kind partner Walter assisted him. Dean not only eased my stress, but he found and fixed the leak quickly and expertly. We are so pleased by your company’s competence and service. We hope we don’t have any more leaks, but if we do, we know who to call!

Agents responded fast and were professional. Good job!

I still have a drip in my wall every time the water turns on and they could not find it. Very disappointed.

Great job, I would have given American Leak Detection 5 stars, but it took 2 weeks from inspection to fixing the problem.

Chase, our technician at American Leak Detection, did a great job. He located a leak that another company was unable to find and provided the least intrusive option for getting the leak fixed. He fixed it quickly and correctly the first time. Great job!

Cody and James from American Leak Detection where by far the best to work on our pool. I went through two other pool companies and they could not figure out the problem. Cody was great and was determined to (solve) the problem. My wife couldn't be happier!!

Kyle Norton was the best! Professional, through, and determined. He ruled out all possibilities by testing the systems, not guessing. After ruling out any major concerns, he asked permission to access through the water damaged cabinet floor to positively locate our leak! I’m impressed and happy with his work and attention to detail!! Thank you Kyle!

Slab leak repair was made but it took 17 days to finish the job. I had to do all of the checking in and follow ups to get this job across the finish line.

Ken did a great job of finding my leak.

They fixed leaks in our pool. So professional, skilled, and pleasant.

I used American Leak Detection of Dallas to locate a suspected leak in our pool. They were on time, very friendly, very informative, and professional. After about 30-40 minutes the leak was located and an estimate to do the repairs was provided. I'd absolutely recommend this company.

ALD was able to quickly identify our leak problem and gave us several options for repair with their opinion on which would be the best option and the reasons why. In our case, it was the least expensive. When they returned to repair the leak, they were efficient in their repair and respectful of our house. I would highly recommend this company if you think you might have a slab leak.

Brad S. was the nicest and most informative man! He was great and showed me exactly what the problem was with my pool. Brad took his time with me and explained a lot to me. Nice to meet someone like Brad in this crazy world of today!! Thank you Brad!!!!!

They were very friendly and persistent in finding the pool leak. They were also very professional in repairing the leak. Once they fixed the leak, they pressure tested the line and found another leak. The technician stayed all day to resolve the leaks found. He made sure I understood what was happening and informed me of the coats before executing. He actually showed me the leaks. I am extremely pleased with this company.

Javier did the work. He was awesome! The work was completed quickly. He did the job with minimal destruction to adjacent property. He was neat and knowledgeable.
Thus far, I have asked him for estimates on other work. I have referred him to a friend and to one of my sons.
This was one of the best repair experiences I have ever had.

Justin and his crew came out to my house to help find a tiny tiny tiny tiny small leak. They went above and beyond to help us out. I highly recommend you ask for Justin if you need help finding a tough leak.

Great servise. Recommend to everyone.

Trevor Naylor tested for leaks in my pool - he was very knowledgeable and provided excellent service and advice.

We are so satisfied and Thankful to Daniel, he is THE VERY BEST!!!

This company did a fantastic job in finding and making the necessary repairs on a broken pipe in my slab. Chase Landry was the Master Plumber and he was very thorough and made it clear so I understood the process as well as talking to my insurance adjuster while at my home.

American Leak Detection did an outstanding job on our slab leak. The technician we used was Chris Martin. His work ethic is one that you don't see everyday. He did an awesome job and didn't leave until it was done right. He didn't cut corners on anything. We were completely impressed with him. It's because of Chris that I am leaving a 5 star review. He was great! Also, the people in the office were outstanding as well. We worked with Denise Hawkins due to an insurance claim. She was extremely helpful in handling all the paperwork, etc. Overall, our experience was great!

Conducted camera inspection of complete sewer system. Found and documented 4 separate breaks and blockages. Tunneled over 60' under slab, replaced damaged pipes, re-tested system, had system inspected and replaced and refilled tunnels. Job was done completely in 8 days with very little disruption to occupants. Upon completion, it was hard to even tell that they had been there! I highly recommend this company.

American Leak Detection helped me in the past and did excellent work and I decided to use the again with a new leak courtesy of the recent winter storms here in TX. Great work and support as usual and glad to recommend they once again!!

After locating a small leak American Leak Detection followed up at my request with a repair crew. They arrived promptly as scheduled, dug through the floor into the foundation, located the leak and made the repairs in a highly professional manner. Both of the team members were friendly, courteous and knowledgeable. They made the repairs as quickly as possible, minimizing any disruption in out daily routine and left the area clean and ready for me to serve replacement tile. Great job guys.

Shout out for Jeromy McDevitt for doing a very professional and prompt work.

Amazing!

The whole experience was easy, from setting up the appointments to follow-through of finding the source of my problem. I had two visits: one for water lines and one for sewer lines. Both technicians were prompt, pleasant, professional, thorough, and clear in explaining my issues. I especially liked getting a text letting me know the technician was in route and the name of the individual.

Quick and efficient in their work. Pleased with the outcome and their customer service and follow-up.

Excellent customer service, technicians were a pleasure to work with and overall an amazing experience

Highly recommend. The quickly located our leak and explained what we will have to have done to repair everything. Thank you.

Javier was very knowledgeable and very efficient with the handling of his equipment. Hes very good at explaining the problem in terms we could understand.
I would recommend him and American Leak Detection to everyone.

Cody has been very helpful and professional. Highly recommendable.

Carl was fantastic! He helped me find the slab leak in a very professional manner. I enjoyed our conversation. Highly recommended.

Found water in our yard. Had sprinkler system checked, not that. Called American and they were at my house within 3 days. Beau was very professional and explained as he looked and found the pool leak.

Minimized floor damage/ very professional

This is our second time to use American Leal Inspection and both experiences were great! They were very knowledgeable and answered every question we had. Our technician, Ken, was great at explaining why we didn’t have a leak and proved it in multiple ways. Highly recommend!

Very thorough and prompt service! Honest and reliable.

Excellent experience all the way around.

Great, they helped me find out what was happening and were an advocate for me when working with my homeowners insurance. Very thorough and professional!

Quality organization. Helpful to the point of doing what is best for the customer and not about making a sale today. Brad was great!

From detecting the leak to the repair work complete, everything was done in a timely and professional manner with texts confirming names and arrival times. The quotation, after detection, was quickly sent with 3 options for repair with the highest comparing favorably to other plumbing services. Part of my wood laminate floor had to be removed and it was done so carefully, we were able to have those pieces put back down.

Happy with the excellent service provided and the timely response proactively provided. Problem was fixed to the almost satisfaction

I've used American Leak Detection a couple of times. First occasion was to look for an issue in the outside of house for a potential leak we were concerned about. Jeromy identified a spot in the sewer line where something was penetrating the pipe. The area was dug up and the sewer line fixed. Everything was put back as best as could be done (the issue was in an area in the garden). The next occasion was soon after where we had another slab leak test after foundation work. Again Jeromy showed up and was quick and efficient with the work. He also patiently took the time to answer all the questions I had about that and other concerns. I feel very confident in the work done and with the expertise of Jeromy. I would definitely recommend American Leak Detection based on my experience.

Justin was American plumber and did both the leak detection and the leak repair. Tunneling was required to access the leak so it was expensive. It was a lot of labor so I understand why. Happy with the service and they do a good job of scheduling and showing up on time. This was my 2nd time to use them. Recommend them.

American Leak detection was on time and professional!

They came and diagnosed the problem. There had been no repair yet.

Be careful with this company, I am not sure how experienced their leak detectors are. They were 8 foot off on detecting my leak and because of their lack of competence ended up costing me $2,000 in extra repair work. I cannot get their manager to return my calls and provide a refund. I ended up having to get another leak detection done.

Great and quick Service. Ken was super professional and explained everything. Definitely recommend!

Crew did an excellent job

Dillon was a trooper!!!! He was in my EXTREMELY COLD pool with no wet suite to protect him from the 69 deg temp. He took his time and in fact went over one of the cracks twice looking for leaks. Very polite and Professional! Highly recommend this company and ask for Dillon Youngblood !

i had a leak in my pool the man from leak detection did a piss poor job of finding it because the water is now two feet below wher he said it was

We hired American Leak Detection for a plumbing reroute. They were responsive and helpful. Any issues we had they handled immediately. Great company!

Our Specialist, Javier , was very thorough, informative, and really took the time to explain the whole process to me and my husband.

Hired them to do a leak detection on my pool. They did not perform the scope of work that I requested. I could not get them to come back to complete the work. They demanded 100% payment before they sent me the report which was worthless and inconclusive.

Great service quick turnaround

Cody, the Leak Specialist, did a magnificent job detecting and fixing our leaks. He spend enough time underwater in our spa and pool, successfully, trying to find the leaks. Once this was done, he gave us our options and pricing.
I will ask for Cody if I need ALDD services again (hopefully in many years from today).
Thanks Cody and Will!

This is the 2nd time I've used American Leak Detection of Dallas (ALD), and again, I'm very happy with the service received. My technician, Jeromy McDevitt, went out of his way to work with me, after I briefed him on what I had found already-Jeromy is extremely professional, courteous, and does a great job with customer education. The fact that he took the time to read up on ALD's previous visit to my home was a clear indicator of what a professional he is. Unfortunately, his visit this time is being broken up over two days, but he resolved the most immediate issue (leak in the kitchen) and we will deal with the leak in my yard tomorrow.
I can honestly say, after dealing with numerous tradesmen at my home over the last year and a half, Jeromy is easily the best tech I've had at my home. He is truly an asset to ALD, and I know if I need to use their services in the future, I'll be getting the same great service I've received twice now! I highly recommend ALD!

Admin Staff was extremely friendly & professional. Service technician was very knowledgeable, friendly & professional.

Punctual, knowledgeable, and friendly

I can not say enough about this company. A friend referred them to me to find a leak in my pool. It turned out to be the old skimmer. From the beginning they were very courteous and friendly. When Cody came out he was very helpful, didn't mind me asking questions and he explained everything to me. On the day of the work he was on time, efficient and was very meticulous with his work. After the second day, him and Bo made sure everything was clean and just like it was before. My skimmer isn't leaking anymore and the price was very affordable. This is an awesome company from start to finish.

Great job- I would highly recommend!
Slab leak location identified accurately and repaired successfully. Prep and clean up were excellent!

We were very impressed with Brad and American Leak Detection. Brad thoroughly inspected the pool, inside and out even when the water was 65 degrees. He identified the issue on his first visit, then we were able to get scheduled relatively quickly for the repair. On the repair, he found the leak under our pool decking, dug down to it, repaired the pipe, and then filled and patched the pool decking. We hope our pool leak days are done, but we know who we will call if we need assistance with leak detection! Thanks Brad!

I'm very pleased with the effort to locate the broken pipe and the perform the repair.

American Leak was prompt, thorough and provided the information we need. Thank you technicians Elvis and Mario!

The person who did the leak detention was helpful. He offered to follow up the next week with a bucket test, which is a part of the service - and never showed up! Hmm.

We had a water leak from the pipe under the foundation and had a very very bad experience scheduling a fix for the repair with the office staff. I was willing to pay up-front and The repair was pre-approved confirmed by my Insurance to me and to them with Employee-A and still Employee-B, C were not ready to schedule saying they are still waiting an approval from the Insurance.

Fantastic communication and a dedication to find the hidden leaks in my pool. When one technician had trouble locating the leaks, he had his supervisors come to double check for no additional charge. Both technicians had a great attitude and seemed eager to find the issue. Their office was quick to answer the phone and very responsive. I would highly recommend if you have issues with your pool retaining water.

American Leak Detection is basically having to redo previous work done by another company for the same leak! I wish I would have just called them from the beginning. Don’t waste your time researching different leak detection companies out in the metroplex. Go with the most recognized and trusted. Tony - pool specialist was able to quickly diagnose the problem and offer a solution. Extremely knowledgeable, polite, and responsive. Price is competitive and fair. So far I feel great about my decision to trust ALD. More later when my pool is fixed. On a side note this is officially my 4th leak detection in 6 years... hopefully my last.

Excellent experience - professional, knowledgeable, punctual, and efficient.

They came out to check a leak but it turned out to be a roofing problem but he was very nice!

Had a really great experience with American Leak Detection. The technician, Justin, and his apprentice were both very professional, nice, and detected my issue very fast. ETAs and text messages were provided which was great. I wouldn’t hesitate to recommend them.

We had a slab leak under our water heater in the garage that occurred around Thanksgiving and our technician, Dean, was professional, found our leak quickly, and proposed two reasonably priced options to repair the leak. We went with American Leak Detection to fix the slab leak. They removed the water heater, gained access to the faulty pipe, replaced the pipe, and put the water heater back while ensuring that everything was cleaned up/working accordingly. The leak is no more and Dean and his team did a fantastic job. I will go with American Leak Detection for any future plumbing issues!

Great work…honest team…fast friendly & knowledgeable!

Great service. They were very accommodating by calling me when an earlier appointment was available. Service technician was very friendly and knew what he was doing. He was honest and even answered my questions about the grill. He was excellent.

ALD did a great job diagnosing a leak in my in-ground swimming pool. They later fixed the leak that they found and the leak repair has been holding fast. I would definitely use them again.

I was greeted with a smile and I was smiling when Marcus and Travis left.

ALD was extremely responsive, professional and thorough when they repaired the plumbing leak at my home. They did a great job explaining the process and costs associated with their services. Highly recommend!

These guys do great work! I have used them for two projects (one in early 2019 and Sept 2020) and both times I have been so happy with their work. A huge thank you to Ramiro who was the lead on both of my jobs - knowledgeable, great communication skills, professional and a pleasure to work with. I would definitely refer American Leak Detection, their staff and workmanship to anyone.

The technician was very professional and polite

These guys are the real deal. I've been chasing a leak between house and meter for a year (400', unknown line location) and used different companies with no success. From the get go, it was clear this company was more knowledgeable and more customer focused. It is a bit of an art to locate a leak it appears. Marcus worked with the tools he had like the pro he is. Found the leak, thank you so much!

Inspected for leak in swimming pool.
From the very first contact to the actual inspection, all personnel have been friendly, courteous and above all, professional.
Their “CAN DO” attitude is to be commended.

Check for pool leak found problem and scheduled repair

Very professional. Showed up on time and complete the job on timely manner. They will be sending the repot of their findings in couple of days, I was told. Thank you.

Both people that came out were very nice and extremely professional. They did their work, never made a mess and kept me informed. Would highly recommend.

American Leak Detection first came out and spent hours to successfully locate the leak which was under my foundation. They marked the leak within 12 inches, which is amazing. They then came out and fixed the leak at a fraction of the cost of what others I have spoken with have paid for a similar repair. I highly recommend them. 5 Stars all the way.

Very professional and complete all the work!! Thank you American Leak Detection Team for helping our family during this significant stressful time with water leak issue!!

Great visit. On time. Professional. Thorough. Friendly. Would definitely recommend to others.

After much digging looking for an irrigation line leak I gave up and had American Leak Detection come out. The tech was named Ken and he showed up on time(a little early), was very pleasant, got right to work and found the leak in a hour or so. Very pleased with their service. Wish I had called them sooner.

These guys were great from start to finish! Very friendly and professional. Work was done quickly but with care and an attention to detail. I'm glad to have worked with them and I will again in the future! (Thanks, Kyle!)

Find pool leak. Did it quickly! I hate that they use docusign. Can't change the contract. Almost went to other company, but they were at the house and professional, so I signed.

They came out and identified the issue immediately. They were very professional and speedy. I would highly recommend them for any plumbing issues.

Everything was explained clearly. Work preformed was excellent

Fast, professional, and friendly service.

Professional, good coordination with excavation company, minimal mess when finished.

American Leak Detection is a company that no one enjoys working with, simply for the fact that they are going to tell you that you have a leak in your pool. That being said, Trevor was courteous, direct and to the pool. He also took the time to educate on some simple pool knowledge, and s this is the first pool I have ever owned. I feel the price is fair for what it will entail to fix our leak, and would definetly recommend them to a friend.

After several months of plumbing problems ( clogged sewer lines under slab) my regular plumber suggested that we call American Leak Detector. We took their suggestion and called. American Leak Detector response was great. Within 24 hours a technician arrived. Using some very sophisted equipment he identified the problems and showed us videos of where the problems were located. Within 24 hours we received a formal proposal with cost estimates. we accepted their proposal and work was started The technician assigned to the project kept us up to date on progress and the project was completed within the time specified. I was very satisfied with all people involved in the project. I would definitely recommend American Leak Detection for anyone with under slab plumbing problems.

Find leak in shower

I had American Leak Detection - Dallas come out to replace a leaking water heater. The entire process was fantastic. From the office staff to the technicians, all were professional and a pleasure to work with. The technicians in particular were fantastic! They were friendly, knowledgeable, and easy to work with. They quickly resolved the problem, kept me informed, and even went an extra mile to diagnose another problem with a sprinkler leak in my yard. I couldn’t be happier. Thank you!

Good folks used them twice Cody is Great!!

Technician showed up in expected window, asked about the reason for the visit, and explained what he needed to do clearly and professionally, answering questions for me as he worked. Efficient and friendly!

Guys did a good job repairing my water leak! I would recommend them to anyone any day of the week! Fantastic job Austin and Matt! Thank you so much!!

Real nice guy. Very personable, honest and skilled at his craft.

Trevor came to do the test. He is honest. After he asked some questions how much water was lost, he explained it could be due to the natural evaporation. He suggested to me to save money, to do bucket test for $125 instead of full leak test for $425. I told him I did bucket test myself few years ago but I thought it was not accurate since I couldn’t measure it accurately, and to have a peace of mind, I still wanted a full leak test. He did that and the result was no leak detected. But he still offerred doing a bucket test with no extra charge just to have another proof. He came a few days later setting up the bucket test, and came to check it next day. But I forgot to turn off automatic refill, and water was refilled previous night. He is kind enough to reset the bucket test and come the next day. I highly recommend him and the American Leak Detection of Plano! — Jonathan Wang

They found the leak under the concrete foundation. Repair the broken pipe. They did an excellent job.

DID NOT UPHOLD THEIR WARRANTY. We had a leak repaired (tunneled from the outside) and the excavation company was less than mediocre. They did not properly backfill the hole created for the repair and now we have STANDING water and a gaping hole/void space under our foundation.
VERY unhappy with their personnel and not standing by their warranty. KEEP LOOKING!

I am in love with your company. I have never experienced better service in my entire life. I was extremely stressed out about our issue, but once Kyle located the problem and explained the issue I knew we were in good hands. The excavation crew was incredible too. In fact when the city inspected they said they had never seen such an amazing job. The team left our home in better condition when they left than when they got here. They cleaned up the area meticulously. If I ever have a problem again I will only call american leak detection of Dallas. This is how customer service should be!!!!!!

The tech, Brad, was very knowledgeable, professional, and efficient. He identified the pool leak areas and suggested options for repairs.

Very friendly technician . Took time to find problem in pool which was not easily detected by others .

Marcus did a great job, excavators were efficient, neat, cleaned up.

If you have any doubts about your home leaking underneath....please do not hesitate to call American Leak Detection... A rep name (Chris) was very informative, professional and knowledgeable of everything that was happening under and inside of my mom's house... Thank you American Leak!!!!!

This is the ONLY company we use for leaks in our pool. We have had 3 homes (so 3 pools) over the years and they are always out first call. If there is a wait because they are super busy, we wait, because we trust them and know they will get the job done!

ALD was recommended by the sprinkler repair company to find the location of the sprinkler leak. The appointment was promptly made and the service delivered efficiently, accurately and timely.

We had a leaking return line on our pool. Service tech was very knowledgeable, communicated well, and did what he said he would do. Highly recommend!

Y’all the best

ALD took care of our slab leak in one day! It was painless and very affordable. I have a plumber now. So if anyone asks, I have a guy.

Friendly, courteous, excellent work ethics.
I could not be happier with my swimming pool main drain repair and the concrete repair matched the existing texture exactly.

Highly professional service. On time. I have used them twice, and they met my expectations. Thanks ALD.

Courteous, quick, friendly, and great customer service! They called and let me know they had an earlier appointment available if I wanted to take advantage. I received a courtesy text from the company and the field specialist to let me know he was in route and the estimated arrival time. Ken was polite and thoroughly explained the process for detecting the leak.

Install new water shut-off valves and realign p-traps for a new vanity to be installed.

Leak detection process was explained thoroughly and completed efficiently.

BEWARE. This company falsely advertises that they guarantee they will not charge if they don’t find your leak, including on their recording when they place your call on hold. They then insisted on taking my credit card in advance of service, asked me insufficient questions about my leak, and sent the wrong technician who stated he was not trained to diagnose an underground spa pipe leak and that the company would need to send a spa leak technician. When nobody got back to me, I called American Leak and spoke to a manager who informed me that they would not refund the $295 they charged to my credit card for a worthless visit in violation of their own advertised guarantee, and that I’d have to spend an additional $400+ to find out if one of their spa leak technicians could find my leak. I do NOT recommend this company.

I had a great experience with American Leak. They explained issues and the process for me and my husband going through our first major plumbing issue in a new home. Travis goes over and above to be polite, informative, and helpful in any way he can be. While I don’t ever hope for more plumbing issues, I know I’m in good hands with American Leak and plan to use them as soon as any other issues arise.

Excellent service from professionals. First call for plumbing issues at my house. Slab leak fixed. Burst pipe from freezing fixed. Always very professional and detailed. Good people!!

Marcus, along with the other gentleman, showed up on time and were very professional. They discovered a leak in a pipe buried in the foundation. They jackhammered through the foundation, made the repair, and refilled the hole in the foundation. We only lost 4 tiles and they kept the dust to a minimum. They did what they said that they were going to do and were in and out within 2.5 hours. I would highly recommend American Leak Detection for their work and professionalism.

The agent came in professionally and friendly. Took his time to explain and give understanding of possible

Did not come they had to reschedule due to the bad weather

The technician from American Leak Detection who worked on my pool on March 3rd, was extremely through, professional and personable. I really don’t think there’s any room for improvement at all. Thank you Brad. Sharon Boutte

I put in all my info and noone has returned my inquiry.

Very professional and knowledgeable. Very good service.

Have used this company many times and they are always great! thanks for the quick response! - J

Thank you for prompt service!!
Brian always does a good job!
Copper line locate and trace line.
Jackhammering Thursday. Ever since bill stokes passed away. This is my go to locating company!!!

Excellent job locating the issues! I received a very detailed report including photos.

Dean and the team at American Leak Detection fixed what turned into 3 water leaks. They were very thorough and great at communicating every part of the process. I would highly recommend using them for any plumbing leak you have.

Walter Reynolds came out and did a great job. He found our leak in less then 30 min. We highly recommend American Leak detection. After spending some time and hearing how he trouble shoot the issue I knew he knew what he was talking about.

American Leak Detection came to the site, thoroughly investigated the conditions and determined the most likely location of the suspected leak. Fortunately for us, they were able to access it from the exterior of the home by excavating back a short distance under the grade beam. ALD secured the necessary city permit and the excavation was accomplished on a Wednesday; the repair crew arrived that Friday, found the source of the leak (a tiny hole in the house main copper water line) and made the repair. The repair passed the city inspection and after that the earthwork crew returned to backfill the excavation. ALD came back after that to verify that the water pressure was satisfactory. All in all, they provided excellent service and we are very satisfied with the result.

Professional, fixed the leak

Not what I was hoping for. Not ever again.

Very good in finding what they came for.Good Job

I was very happy with the technicians. They explained everything in very polite way.

Very professional and efficient with the locate and repair of my slab leak.

Contacted American Leak Detection to locate a possible leak in/under the foundation. Justin came out quickly and was able to pinpoint the area of the leak, and explain options to access the area to make necessary repairs. Justin coordinated tunneling under the slab to access the leaks, replaced a section of pipe, and backfilling tunnel once complete. All of the staff working on this project were very knowledgeable, professional and a pleasure to work with. I would absolutely recommend that you consider American Leak Detection should you ever have need of these services.

Great experience overall.

American Leak Detection was referred to me by my neighbor, who had an awesome experience with them. I was very impressed with how quickly they were able to schedule me an appointment. Justin, the technician, was very knowledgeable and felt very confident of where leak was. He was right on and was able to fix it. I have been dreading getting this fixed but American Leak Detection made it so easy. I highly recommend this company.

Marcus performed a home inspection for me and was quick, very thorough and honest! We will use American Leak Detection of Dallas in the future!

Our insurance agency requested American Leak Detection and I could not be more pleased with their service. They were on time, figured out where the leak was and were we able to schedule the repair. They were responsible for the repair of the slab leak. The excavation crew was neat and didn't leave dirt everywhere. Travis fixed the issue and we have hot water again! I would call them again with any leak issues.

The customer service was above and beyond from everyone I encountered. They made sure that everything was in place and covered with the insurance before doing any work. Also, they kept me up to date on any additional findings and scheduling as it arose. I was given all the options they could perform without any hesitation and allowed to make my own decision. The work was completed with professionalism and rapid response. I will use them again without even going through the insurance company if needed.

Very professional & for once very knowledgeable. The job was the most extensive study of the pool's problem we've ever had. Cody explained the problem & the solution. The second visit was to do the actual repair to the leak. Cody handled the repair work in a very professional, timely manner. He explained the repairs and the warranty for the work. If any future problems occur we will be using Cody & American Leak Detection.

Very knowledgeable

Very professional and punctual. I liked the email notifications letting me know who will show up and when

I trust there work great company I've used them a couple of time I highly recommend this company.

These guys are great, very professional, organized, on time, thorough, friendly, good price, found the leak in our pool and set a second appointment for the repair, love the work authorization form makes things easy for customers and the business. Would recommend this company to fix your leak problems.

Have a leak in the house, but not sure where. Chris Martin from American Leak Detection texted me before arrival and was at the front door shortly after that. He was very courteous and identified the problem very quickly and efficiently. We're waiting for the next step in the process from our insurance adjuster, but happy with the initial encounter with American Leak Detection.

The technician arrived earlier than the scheduled time, which was nice. He took all precautions to keep the floors clean of yard debris. He worked quietly and explained details of the detection process very politely.

American Leak Protection did a great job of confirming my appointment. Chris arrived. Right on time and explained the process. He was very efficient in finding our leak and explained our options in an understandable way. I’m very thankful for their service.

Everything was perfect. Highly recommend!

Very professional. On time, actually early. Very thorough. Would definitely recommend them.

good job done on leak detection. The repair is now complete and Abner did a good job. The pump has been running for 3 days and there is no sign of leakage. I would recommend American Leak for pool detection and repair.

Justin came out to the house and told us what he going to do and ex[plained all his equipment to so we could understad what he was really doing.
He found the leak and then explained the next steps to be tafen and the cost for the differnet options.
So this is going great

The repairmen were fine & work was excellent. The office staff was polite & helpful to a degree. However, the billing with the insurance company was not acceptable. The Ins co sent ALD to us to do the work but they could not communicate with each other and get bills paid. I had to pay for everything and then get reimbursed. I’ve never had to do that with any company referred by an ins company. I’m unsure whose fault it was, the ins co or ALD. Had the billing been done correctly, I would have given a 5 star rating.

On time. Professional. Took their time to investigate and diagnose the issue.
Justin and his partner proved that they love their job but most importantly, that they really care for their customers!

The tech arrived promptly, did a thorough job even though it was Saturday. I will continue to use them as the need for their services arises.

He quickly found and repaired leaks to the gas line. They were very professional. I would highly recommend. Thanks so much.

Fantastic job by both employees only charge the customer a minimal amount he'll weekend change the valve and proceed further very very much appreciated Ken Reed kens home services

I have always had great success with American Leak Detection of Dallas. They have repaired leaks in my pool and have done a great job. Trevor is very professional and responsive. What a pleasure it is to do business with them.

Gentlemen were early, went right to work, found the leak quickly and advised me on next steps. I would not hesitate to recommend them or use them again.

Found my sewer leaks. Good job

The American Leak Detection of Dallas Team was truly professional, helpful and best. They cared about the final product meeting code standards. The clean-up was exceptional and done to customer direction and satisfaction. If anyone has a need for leak detection, repair and keeping you informed, this team led by Marcus Shoemaker, is the one to have on your property for the job.

American Leak detection of Dallas is a fine company. They were very courteous on the phone . I was very impressed service tech. He took time to explain everything and kept me informed through out the process.
Great Job

They have experience and the equipment to detect water problems

Great customer service! Will recommend!!!

Great job locating my under slab sewer leaks. I had 2 under slab sewer leaks in different spots in the house. I did my own repairs after the leaks were located and found that the locations were spot on.

Had leak under slab due to foundation shifting. Called ALD to perform repairs. They found two leaks and tunneled under the slab rather than drilling through the floor inside the house. Chris and his crew worked diligently to find and repair the leaks. They are highly skilled and professional.

After finding the leak in in the slab in the garage they covered the entire garage with plastic sheets before digging afterwards they cleared and hauled off any remaining dirt - very delightful and professional team.

We had a leak under the foundation. They found the leak and gave me a price much lower than everyone else. Scheduled fix date. Arrived at 8:15 in the morning and were done by 12:15. Great job great guys and very reasonably priced.

Elvis Castellanos with American Leak Detection of Dallas replaced a broken cleanout and tested for leaks. (No leaks - good news!) He had to remove two shrubs to access the pipe. One was dead from the February freeze, so no loss. I was really stunned to go out and see that he had replanted the other shrub. This was not expected, but truly appreciated. Other than the missing bush, you would never know they had dug a huge hole in the flowerbed. I was very pleased and impressed with the attention to detail. Thank you!

Found a leak in my pool skimmer and repaired it. The company is responsive, very professional. Managed scheduling and payment very efficiently. Workers were prompt, friendly and professional.

Marcus was very professional. Things went very smoothly. Highly recommend!

The service was excellent. I was advised of the repairs that needed to be done and he complied fast an efficiently.

Find and repair slab leak, I highly recommend American Leak Detection of Dallas, I had a slab leak that needed to be repaired; American Leak Detection took one day and was able to get the leak fixed, and the cost was reasonable. I would use the service again.

Found the leak after two plumbers couldn’t! Very professional and knowledgeable-highly recommend!

Brian Weeks is top quality. Very detailed and analytical.

They made a stressfull situation a lot less stressfull. Thank you!

The entire staff was so friendly and efficient, from scheduling to work on our home. They made the entire process of finding and fixing our leak (which can be very frustrating for a homeowner) easier to deal with for me.

Elvis, my service tech, was very knowledgeable, experienced and professional. We discussed my plumbing problems and he offered several possible repair options. He submitted his report to my home insurance company in a very timely manner. Now, just waiting to hear from my insurance company. The only issue I had with American Leak Detection, was that apparently they are so busy, they could not get to my home for over a week.

Walter found exactly where my slab leak was!! It didn’t take him long at all!! So smart and professional!! They repaired it so fast too!! And the price was great too!! Thank you so much!!

Marcus Shoemaker was the technician who came out to locate leaks in my drain system. Even though the outcome is going to be very costly to repair, with any company, Marcus was very courteous and helpful in explaining the issues that we now face in repairing the 2 leaks found. Thank you Marcus all your help and for being very professional.

Very professional and through. Service person was experienced and knowledgeable. Fair pricing …

Curtis came to our home to check recent plumbing repairs.

In depth confirmation of our situation. Chris M. spent so much time showing us, marking affected areas and explaining our situation to the nth degree. Highly recommend for any foundation problems.

Did exactly what they said they'd do in the timeframe and scope initially represented. Justin & team were very professional. Need to find the leak and get it repaired correctly? Use ALD.

Brian Weeks, Leak Specialist arrived on time and was extremely informative and answered all of our questions. He was professional and courteous.

Great service from American Leak Detection! I had the pleasure of working with Javier Rojo. He's very thorough and knowledgeable, walked me through the process & answered all of my questions. Definitely recommend this company! Also for anyone concerned about safety. The company sends you the information of the specialist that will be working with you so you know who to expect and when. Thank you for your honesty and integrity!

Did a great job of finding a leak two other companies were unable to find in our sprinkler system. Highly recommended!

Made an appointment for leak detection which was confirmed by text message in the days leading up to the appointment. I took the day off to be there. When they did not show up I called back and was told that the technician was sick. It is a big deal for me to take a day off and schedule this in. I am now resetting the appointment for next week with one of their competitors (Legacy Plumbing), who I expect to actually show up.
I know that may expectations may be high, but I am a business owner who has clients who make appointments to be seen by me (Optometrist) and I have missed 15 unscheduled work days over the prior 35 years of seeing patients. I expect a similar level of motivation and professionalism from the people we work with (though I know , as an employer, this somehow never happens with paid employees).

Used Brad to find a pool leak. He walked me through a few items to test before paying their leak finding fee. I’m so grateful. Thank you.

Paid $300 to be told I don't have a leak but the $300 doesn't include any effort to actually fix the problem. So now I have to call a plumber to fix the problem. Strange considering their work vans advertise that they are plumbers. Do yourself a favor and call a plumber who can do leak detection and fix your plumbing problem at the same time. American Leak Detection just ripped me off as far as I'm concerned.

I've already written one review that addressed to how rude and incommunicative the ALD tech who came to our home was, and how sloppy and slow the follow up to our overpriced leak detection played out. After submitting my complaint to ALD via email, a representative phoned me. After telling him what had happened (our leak was set to be repaired 10 days post diagnosis and the next day our kitchen floor buckled under the water pressure - we had to have an emergency crew out on a Saturday to fix what ALD should have told us was emergent). The gentleman who called me back said we are very busy and everyone thinks their leak is more important the next person's. This is a LEAK DETECTION COMPANY. This would be like your Dr. telling you everyone thinks their heart attack is worse than the next guys. He then told me he would speak with the owner but believed we would get our money back. Two days later I get an email (he didn't even have the guts to call me) that they wouldn't be returning it as the owner felt he'd upheld his end of the deal. Run from this company. A house leak IS an emergency and they offer nothing in terms of prompt response. Their leak detection is also triple the price of EVERY other company I phoned and they did exactly the same thing. Actually, the company who did the repair was more thorough because they told the time to talk with me about the issue and how best to remedy it. ALD never did that. Worse company I've dealt with in the DFW area. They portray themselves as specialists and yet now that I've been through this I've been told (by every plumber I spoke to) that this can be dealt with by any plumbing company. Learn from our mistake.

Great customer service! Tony was able to diagnose where my pool leak was coming from. Would definitely recommend them!

I used American Leak to locate all my master bathroom water lines in advance of a remodel. They were professional and friendly - even with my nosey English Mastiff! I would recommend them highly. Great service at a reasonable price!

Trevor was very efficient, and located our pool leaks quickly. The temporary repairs he made are apparently holding and should last until our pool remodeling contractor gets started in a few weeks.

Sent me a work order to sign for the 1st so I took off work. Then they tell me it would be the 2nd. On the second we paid for their services as agreed. On the 6th they call and accuse us of not payythem and arguing with me when I told them we had paid. Only to find out a few hours later the plumber did in fact have our payment. Horrible company!

My tech Chris was super helpful. He explained what was going on and offered options on the repair. He was honest and informative. Highly recommend America Leak Detection for slab leaks.

Service was timely and done in a friendly, courteous manner. Everything explained so that I understood problems with my house and what it would take to make repairs.

Walter was great! He explained in detail each option for the best repair for our slow leak and were here fir each appointment as scheduled. I was in the loop of what was going to happen at each stage and if I had questions, they were answered. Great Service 👍

Trey was great. Very knowledgeable and conscientious.

The Technician, Walter was very knowledgeable and professional in his work. It was done on a timely basis. I highly recommend American Leak Detection

knowledgable and efficient!!! Found the problem, fixed the problem. Great group of people to deal with, professional and explained and included us in the details and decisions.

We used an American Leak Detection of Dallas professional to check for a pool leak and a different professional plumber to evaluate the foundation for a leak. We were satisfied that they provided expert evaluation and information to us for these important home areas.

Javier did a leak detection for me. Yes he was the bearer of bad news but I'm not going to kill the messenger. He did a very thorough job. He was extremely courteous and took the time to educate me on the situation and explained in detail all the options. I also worked in detail with Denise, Melissa, and Tanyea in the office. All of these ladies also took the time to listen to my concerns and help with all of my needs under a time crunch that I was faced with. I can't explain how much I appreciate all of them for helping in such a stressful situation. I highly recommend this company, not just for a job well done, but also because of the human connection that they offered. THANK YOU Javier, Denise, Melissa and Tanyea!!!!

Chris Keene gave a very thorough inspection and answered all my questions. He is a top notch employee for your company. My first time using ALD and if needed, I will call and use again. I am referring your services too my neighbors and friends. I will gladly place you on my Neighborhood App for reference. Thank You

The American Leak Detection team did great work for my plumbing needs and were very communicative throughout the process. I highly recommend them!

This process was about as simple and seamless as one could hope for. During the scheduling I was given a date that was confirmed with a 2 hour window the day before that date. I was notified by text message that Chase was on the way within that window and he arrived about 15-20 min later. Chase was clean, professional and courteous. We took him to the area where the water was being observed and he quickly diagnosed the suspected origin to be a leaky gasket in our shower. He followed up with a pressure test that further supported his diagnosis. He then gave us all the info we needed to fix the issue since American Leak Detection does not do exterior hardware replacements and left the house as clean as when he entered. All told he was at our home for under an hour and we now have a point of origin and resolution plan for the leak.

They do not answer their phone.

American Leak Detection Technician was very professional, knowledgeable. He was great and telling us what he was seeing, showing us and letting us know causes. I will use them and recommend them for any project.

Great service. Honest company. Great plumber Chase!
Will use again if needed and will highly recommend to family and friends.

Excellent service. On time and and good customer service.

Outstanding service! We had a leak under our house for over a year and tried two other plumbing companies to detect the leak - which both were unable to do! The second company suggested we contact American Leak Detection because they have better equipment for locating hidden leaks. The gentlemen who came out were extremely professional and worked really hard to locate the leak which, as it turns out, was extremely hard to locate since it was in the cement!! One of the men then came back to repair the leak and they did an outstanding job. Even though this is a big company, their prices were the best. They gave me multiple options with quotes and I felt like I could trust them. I do a lot of home renovation and I tend to hover, and these guys were really nice and answered all my questions. I have already recommended them to people and I will continue to do so!

Just recently I hired American Leak Detection to repair a very challenging leak in my pool. The scheduling process was simple but they had to reschedule it a few times due to a personal emergency for their tech. They were very proactive to call me ahead of time. The tech - Robert - was very thorough, courteous, professional and explained things to me with a lot of patience. Because of the nature of the leak, it took him a lot of time and multiple visits to finally get it fixed. If he was frustrated - he did not show it. Very pleasant to work with and very sincere and honest. I would recommend this company and this tech especially to anyone needing pool repair.Great job Robert!

The individuals who came out were great. They were professional, prompt and courteous. They were able to schedule me quickly. Good company. My only reason I did not rate them higher is because they could not find a leak. However I had water leaking just a day prior so I know something is wrong just hope it was an anomaly.

Very good

Elvis and crew showed up when scheduled and Elvis worked tirelessly
to find all the leaks. Cleaned up everything afterward

I was very happy with the repairs done in my home. All of the workmen were very professional and efficient. Before they left, all debris was cleaned as if they were never there.

Did not perform work

they were on time and confirmed the problem, will be supplying
recommendation to my insurance company

I have had American Leak Detection out to my house on several occasions over the last several years and have found them to be very punctual, professional, and fair and reasonable in their pricing. Nobody likes having to deal with issues such as leaks, but if you think you have one I would recommend you deal with it head on as they don't repair themselves. They only get worse. These guys do an excellent job in my opinion.
Scot Skinner - Carrollton

Absolutely the best

They have always been my go to for leak detection. Working in the water damage industry they are who we trust. Crew is always a pleasure to work with

I’ve used American Leak Detection twice in the past six months and my experience was first class. In July they replaced our entire sewage plumbing and their whole crew was awesome, the master plumber explained everything very clearly and we didn’t go without a bathroom the whole repair. Last week they repaired a pool plumbing leak and once again everything was explained clearly and the work was first class. After both repairs the cleaned all the debris and patched the concrete holes made to do the repairs. I would definitely call American Leak Detection again.

American Leak Detection did an excellent job detecting and fixing our home leak. They are highly recommended!

ALD showed up exactly when they said the would and performed a very complete test of our pool to determine a leak.

I have years of property managment experience, and consequently have had occasion to hire numerous tradespeople over the years. The American Leak Detection folks are very prompt and professional. The technicians I've dealt with were friendly and willing to explain all of my options. Pricing is very reasonable, these are good people to do business with.

ALD did a fine job with repairing a rather difficult slab leak. They located the leak quickly and made the needed repairs quickly. The entire excavation crew and the plumbers were courteous, professional and did a great job of protecting the interior of our house while excavating and then refilling the trench after repairs were completed. I would recommend ALD for any slab leak or other difficult plumbing leaks.

Very professional. Techs were on time, thorough and were immaculate about cleanup. In addition the documentation was exactly what my insurance company needed.

My pool had been consistently losing a lot of water. American Leak Detection determined the location and a course of action that avoided damage to the pool deck. Their crew dug to the leak, contained the dirt, fixed the leak and put it all back together in a professional manner. Appreciated the extra dirt being hauled away and no longer adding water daily to my pool.

The service team shared the steps to fix the lawn system leak. The replaced the issue in timely manner. The Irrigation system is working with no leak.

Our recent slab leak was very professionally diagnosed by our ALD technician, Justin, who then explained in detail our repair options, the time frame for repairs to be completed and the total cost from start to finish.
Although the repair took a little longer than normal due to a holiday schedule, the leak was repaired in an efficient and expert manner.
Justin went over and above his repair services to answer all my questions in a timely manner and provide guidance for our daily needs of water usage during the period our water needed to be turned off to avoid further damage.
I would highly recommend American Leak Detection to anyone requiring their service to find and repair water leaks.

We have used your services before and were very pleased with your services! This go round was just as satisfactory as the first time! Your employees have great customer service and have the common courtesy to explain everything thoroughly! Highly recommend your services to anyone seeking assistance!

Trevor came out today and was very helpful. He walk through some different things I could do to solve my problem. Didn't offer services I didn't need. The price was reasonable. These are great people to do business with!

Jeromy at ALD went above and beyond to ensure our home leaks were found, prioritized and repaired properly the first time. He and his team were super clean!! He helped with wording when communicating with the insurance company which saved us a ton of money. We are very grateful for their service!

American standard has helped me troubleshoot two swimming pool leaks. Very knowledgable!!

Found a leak under my slab. They were on time, professional and courteous.

Service person (Romiro Morales) was very courteous, knowledgeable and professional during the entire repair process. I highly recommend his services to anyone in need of Plumbing help. Keep up the great work, your customer service is beyond reproach.

Justin was on time, knew what he was doing, and got the job done.
Brothers were fast and thorough, they worked hard the whole time.
GREAT JOB all around.

Many years ago I used these people. They knocked 7 holes in my foundation (in my bedroom) before they found the leak! They gave me a break on the pricing because of their ineptness, but it should have been FREE after what I had to put up with. I strongly DO NOT recommend for leak detection work.

Ken & Ron were real nice guys and got right to work to trace down my leak. After they were done with everything they were very honest and upfront in stating they could not trace down my leak. After flushing my hot water heater the leak stopped, which is not uncommon to the houses in my neighborhood. After all that work they didn’t charge me for the call, I was shocked but happy for now. They suggested I call back in a month or so and schedule another service appointment to recheck. Will definitely call them again.

Amazing service and quality.
Cody far exceeded my expectations. I have been in real estate and construction for 45 years and have never had a better experience.
100% trust factor!

Great service. Quick response

Dean and his helper arrived on time, and from what I can tell did a great job. After the job was completed, they left the area very clean, will definitely use them again.

Jeremey was great. He was on time and very friendly and knowledgeable. He identified the leak and explained the options. I was not able to use them to repair the leak because a time crunch but their price was in line with what my regular plumber charged. If I ever need leak detection again I will definitely use them.

Justin was awesome throughout this entire process! Thanks for your professionalism in the least of desireable situations. He performed a slab leak detection and a slab leak repair.

Great work. Efficient and experienced. Would definitely rehire.

2nd time they serviced me in last 4 years, very professional great crew! A lot better than company I used previously.

American Leak Detection made a negative experience (broken sewer pipe) into a much less difficult one. Chris Martin went above and beyond and the whole team could not have been more accommodating and customer service oriented. If I ever have any other leak issues I will definitely call American Leak Detection!!!

All good

Elvis Castellano did an awesome job !!!..extremely knowledgeable and considerate of my questions and time ..definitely will recommend your business !!!

My swimming pool leak was continuing to increase. I was concerned that finding and fixing it would be expensive, so had put it off. American Leak Detection's service man, Brad, was extremely professional, found my leak in short order, and was able to repair it for less than I had imagined. I highly recommend these people!

I’ve had this leak problem for several years and the technician was very knowledgeable and very informative. His name was either Brett or Brad. Can’t remember. He gave me tips on any future issues I may have. Grateful for a trustworthy company.

We were more than pleased with the work that Daniel did for us. He truly went above and beyond. The leak was fixed in a timely manner and the clean-up was perfect. I would recommend Daniel with American Leak Detection to everyone!

Trey the service technician was on time, thorough, and informative.

Contracted for swimming pool leak detection. Referred by a pool renovation company to American Leak Detection. Generally, I was pleased with the value and service. My issue was that my appointment was postponed twice, so I had to fill/top off my swimming pool 3 times in order for it to be in condition to be tested for leaks. Not very convenient (or cost-effective) for me. But, they found my leak, confirming where I thought it was.

Great work, fast, efficient and very good communication. 2 thumbs up to all involved!

We had a lot of work done recently on our home including sewer line replacement and water line reroute. Our plumber Kyle was absolutely amazing. He went above and beyond his duties to make sure we were satisfied. He explained everything he was doing in detail and was very thorough to make sure everything was perfect before he left. Denise and the other office ladies are phenomenal and also went above and beyond to make sure we were satisfied with their work. I would definitely recommend this company. Ask for Kyle to be your plumber. You will not be disappointed.

Dean was able to perform a successful pressure test within an hour that resolved our concerns of a potential water leak under our foundation. Great work!

Repaired slab leak, which required a 20-foot tunnel. They repaired another leak for us 5 years ago, that required a 15-foot tunnel. We were so satisfied with our experience then that we didn't even bother calling anyone else for the new leak. They were just as professional and helpful this time around. Maybe better. Justin is great. Highly recommend!

Whoever Tracey is in the office, she’s insulting and unprofessional! My realtor used the service on my behalf, but I would never recommend them to anyone because of her behavior! I don’t care how good the services are. She is extremely rude and unprofessional.

Ken did a phenomenal job. He was thorough and you could tell he truly cared. His customer service was one of the best I’ve encountered.

They are amazing and will find your leak at a great price.

This was our second leak to be fixed by American Leak Detection. We can't recommend them enough! Very professional, courteous of our property, and always on time! Great communication. A must use if we have any more leaks needing repaired for sure!

Awesome customer service! We had a leak in our yard. We had a plumber and an irrigation company both come out and they couldn't find it. We called ALD and they came out and determined it was in our irrigation system. They saved us a lot of money not having to dig up our entire yard to find the leak. Highly recommend them.

Great job ALD. Called on Tuesday and we scheduled for Friday. They called Wednesday and said they could see me Thursday. That’s never happened before. One check for ALD. Ken M. came out and searched for our leak. He was great. He knew exactly what he was doing. Showed me that we didn’t have a leak that it was possibly ground water from all of the rains. I had two other companies come before and both just tried to up sell me. What a great value and an honest plumber.

I had a hot water leak under the slab in my kitchen.I had contacted the American Leak Detection company to detect the Leak.They sent Marcus and another guy to detect the leak within a day and I was very impressed with their professionalism,honesty and arriving on time and decided to use them to fix the leak too. Marcus and Mario fixed the leak.The work they did was excellent.They cut the slab to make a hole to get to the pipe without any damages and only removed one tile.They did the work so calmly and professionally.If I need I would use them again and would recommend to others too.Thank you Marcus and Mario for your excellent work.

Not thorough. I bought a home with a pool and had American Leak Detection in Plano look at the pool. They found one leak by the equipment, but never dove in the pool, which is part of the process to search for leaks. The pool was needing to be filled every day almost and when I called to have them come back out they said they would look at the previous repair and fix it if needed but still charge me to re-test the pool for leaks, which I thought was unreasonable considering they must have missed some leaks the first time. Also, they DON'T fix leaks at the equipment, which I've been told is one of the most common places to leak. I decided to go with pool surgeon and they found a small crack in the pool, which they showed me was leaking when they injected dye into the crack. There was also two other leaks. They are currently doing the repairs and taking their time. I feel much more confident in their work, thus far.

I’m very impressed with this company. Highly recommend if you have a leak.

We are beyond disappointed in the quality of the service from ALD. They came to our home because we knew we had a leak under our kitchen. The first red flag was that they required a signed contract before they even came to the house, so that was our mistake. The tech that arrived didn't introduce himself, was non-communicative even after my husband and I asked numerous questions (mind you, they charge just shy of $300 for something I now know other companies charge $99) and left our house with A. no sense of urgency about our issue B. told us it would be very expensive but didn't give us any idea how much. I phoned the company numerous times over the next 48 hours to get the report (again, something the company who had to handle our emergency situation was able to produce after re-diagnosing the leak). The report we were eventually sent included photos that were not even of our home, but someone else's. We did schedule the repair with ALD but the earliest they said they could come was 10 days out. We woke up Saturday morning to find our kitchen floor split from the pressure of the leak and I had to SCRAMBLE to find an emergency plumber. Thankfully we did, they were responsive, said we should have been told this needed to be repaired ASAP, and they did so. ALD owes us the money for the appointment back but I assume their signed contract is a way to insure that I never see it. I don't know how this company has such positive reviews but our experience was horrible.

This was honestly the best service experience I've had in a while. I called my technician, Justin, multiple times a day and he answered every time and gave me updates. I was under a time constraint and he made it possible to get the job done fast and correctly. I would leave 6 stars if I could!

Brad Smith was very helpful in locating and repair the pool plumbing leak. Very friendly.

So glad we were referred to this company when discovered water leak. There communication system is great- phone calls, texts, and emails. All were timely. Crew that came out to detect leak were excellent as were crew that made repair. First class. Highly recommend. Fair price.

Wow! They guys were professional in all regards. Very efficient, thorough, found the pool leak and fixed it. Very friendly. Highly recommend them.

A leak was seeping all around the outside of our house. Brian found the leak and the quote was reasonable. Work approval & payment was through email and online signatures; so easy! Then Dean came and did beautiful repair work. Thank you!

This is my second time working with American leak. Love these people. Excellent communication, tremendous follow up and friendly and prof staff I have referred many people and only do when I am 100 percent confident of their service.