Sitel Group hiring Customer Service Professional with English in Warsaw, Mazowieckie, Poland | LinkedIn (2024)

FAQs

Is Sitel Group a real company? ›

Foundever (previously known as Sitel and Sykes) is a privately owned customer experience technology company headquartered in Luxembourg City. It provides outsourced sales, technical support, customer service, and other business processes for large companies. The company has 170,001 employees and $4 billion in revenue.

They provide the computers.

Sitel Group provides customer relationship management solutions. The Company offers digital consulting, creation and development, training, and information technology solutions. Sitel Group serves customers worldwide.

Where is Sitel Group's headquarters located? Sitel Group's main headquarters is located at 600 Brickell Avenue, Suite 3200 Miami, FL 33131 US. The company has employees across 6 continents, including North AmericaAsiaEurope.

The position consists of learning and retaining a working knowledge of new and existing accounts, gathering and verifying customer information and entering into the computer system, assisting customers with account specific information and explaining new products and services offered.

Sitel is an outsourcing company. They provide sales, customer care and technical support services for other businesses.

Sitel Interview Questions

Interview questions which may be asked are: Why do you want to work for Sitel? Name three items that you have on you and try to sell them to me. How would you handle dissatisfied and/or argumentative customers?

Many companies provide laptops for remote workers to ensure security and standardization. They may also offer stipends or reimbursem*nt for other necessary equipment.

A recently filed class action lawsuit accuses business process outsourcing provider Sitel Worldwide of failing to pay overtime to its home-based customer care agents, a violation of state and federal wage and hour laws.

Sitel is the leading business process outsourcing (BPO) call center provider; as ranked by the Black Book of Outsourcing, a Datamonitor company.

What is the new name for Sitel? ›

MIAMI, UNITED STATES — Sitel Group, one of the biggest global providers of customer experience (CX) solutions, unveiled it has transitioned to Foundever. This new identity amplifies the company's commitment to be the CX team behind leading global brands.

Laurent Uberti - Founder, President and CEO of Sitel Group.

Sitel employees have rated Foundever with 3.4 out of 5 stars, based on 87 company reviews on Glassdoor. This indicates that most Sitel professionals have a good working experience there.

Sitel Group operates in over 27 countries with more than 150 offices, providing services in 48 languages. The company's services range from digital CX innovation to traditional customer care, back-office support, and more.

Sitel Corporation's top competitors include iQor, CCD, and Everise. iQor specializes in customer experience transformation and outsourced customer support within the business process outsourcing (BPO) industry.

Plaintiffs, v. SITEL OPERATING CORPORATION, Defendant. This case was originally filed (in the southern District of Texas, before being transferred to this Court) as a collective action under the Fair Labor Standards Act, 29 U.S.C. § 201 et seq., against Defendant for unpaid wages, including unpaid overtime.

The new name is no random mix. According to the company, the first half of the name (“Found”) represents the company's constant curiosity in search of innovation; the second part (“ever”) denotes the agility and drive to continuously adapt to changing needs. The rebrand has been on the works for over a year.

I want to join Sitel because of its reputation and the opportunities it offers. I am interested in joining the BPO industry because of the dynamic work environment and the chance to interact with dive... Help your peers!

In 2021, Sitel Group acquired Sykes for $2.2 billion.