Zoom Pricing & Costs - Is It Worth Paying for Zoom in 2024? (2024)

Zoom pricing starts at $13.32 per user, per month for Zoom Workplace, which includes Zoom Meetings of up to 30 hours in length, Team Chat, and 5GB of cloud storage. Zoom also offers a free forever plan, allowing users to host 40-minute video calls with fewer than 100 people.

Zoom has come a long way since its days as your go-to virtual hangout during the pandemic. The company has developed a wide range of business-facing tools that can help you stay in touch with your team, including VoIP service, webinar functionality, and contact center platform. You can also grab a quick VoIP service quote if you’re in the market right now.

Whether you’re here to get started with Zoom, find a new plan that works for you, or are looking to switch to Zoom from another video conferencing provider, we’ve got you covered. Keep scrolling for more information about all of Zoom’s business offerings, and check out the Zoom Workplace pricing in the table below:

In this guide:

  • Isn’t Zoom Free?
  • Zoom Workplace Pricing Plans
  • Zoom Rooms Pricing Plans
  • Zoom Phone Pricing Plans
  • Zoom Video Webinar Pricing Plans
  • About Our Research
  • Is Zoom Worth the Cost?
  • Frequently Asked Questions

Zoom Pricing: Is Zoom Free?

In addition to Zoom pricing plans, Zoom offers a free Basic plan for individuals that allows up to 100 participants and 40 minutes of meeting time per call. This plan includes many of the same features as the paid plans, such as virtual backgrounds, breakout rooms, and improved security. However, it does not include streaming, reporting, or live support.

Zoom does have a number of paid plans which may be more suitable for your needs, including the Zoom Workplace Pro plan, which costs $13.32per month per license, and the Business plan, which costs $18.32per month per license.

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The main video chat screen for Zoom
Image: Tech.co testing

Zoom Workplace Pricing Plans

The Zoom we all know and love used to be called Zoom Meetings the video conferencing software that facilitates everything from business meetings to socially distanced social gatherings. However, Zoom has now consolidated its Meetings, Team Chat, Whiteboard, and Zoom Phone products into a single package called Zoom Workplace.

All Zoom Workplace paid plans support 1080p video and HD voice, offer TLS encryption for security, and provide a wide range of features, like virtual backgrounds, breakout rooms, and screen sharing, among other features previously included on Zoom Meetings that have now been carried over to Zoom Workplace.

Zoom Workplace comes in five different pricing plans: Basic, Pro, Business, Business Plus, and Enterprise. It’s worth noting that these plans all offer a discount if you pay annually – these are the prices we’ve included below. If you don’t want to commit to paying annually, you can expect to pay slightly more per month.

Zoom Workplace Basic costs nothing for individual users hosting 40-minute meetings with fewer than 100 people and includes Zoom’s Team Chat function. Zoom Workplace Pro is $13.32 per license, per month and includes Zoom Meetings, Team Chat, and 5GB of Cloud Storage.

Zoom Workplace Business costs $18.32 per license, per month and will let you host meetings with up to 300 attendees, while the more expensive Zoom Workplace Business Plus plan costs $22.49 per license, per month and includes Zoom’s VoIP phone solution with unlimited regional calls. Both the Business and Business Plus plans come with a ten-user minimum, while Basic and Pro do not.

The Zoom Workplace Enterprise plan has no public pricing, a 500-attendee limit on meetings, and a slightly more expansive VoIP phone plan.

You can also purchase Zoom Phone as a standalone VoIP plan, starting from $10 per user, per month for the US & Canada Metered plan.

Check out our web conferencing comparison tool to compare deals tailored to your business’s needs or find out how Zoom Phone VoIP plans compare to other business phone systems with our VoIP comparison page.

Zoom Workplace Basic – Free

If you’ve used Zoom before, you’re likely familiar with the Basic plan, as it’s the free plan offered to everyone. Our research found it to be the best free conference call service on the market too, even beating massive names like RingCentral and Google Meet to the punch. This is largely due to the fact that Zoom is incredibly easy to use, while still offering robust business-facing offers.

Zoom Workplace Basic offers users the ability to host unlimited meetings for up to 100 participants. All meetings are capped at 40 minutes, however, and only one license is allowed per account. Zoom used to allow meetings with more than three participants to run up to 30 hours, but this functionality was reigned in as of May 2022.

Zoom Workplace Basic also offers a limited support option in the form of a help center. There’s also a Team Chat function for collaboration and file sharing, as well as three editable whiteboards and a little bit of storage so you can keep your work for next time.

Despite being free, this plan still gives you access to all the Zoom features you love, including virtual backgrounds and breakout rooms, the latter of which are key tools for running great team workshops. This makes it one of the more robust free plans available on the market today, which is why we consider it one of the best web conferencing platforms you can use.

What’s New: As of our December 2023 update, Zoom Workplace Basic has added a few new features: Clips Basic, which allows short-form video recording and editing (capped at five videos with a two-minute maximum length), and Notes, which lets users share editable documents within Zoom (great for internal business communication).

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The Zoom whiteboard tool in action
Image: Tech.co testing

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Zoom Workplace Pro – $13.32 per user, per month

While the Zoom Workplace Basic plan is decidedly robust for a free plan, it does have some notable limitations, like time caps and limited support options. With Zoom Workplace Pro, you’ll be able to get a little more flexibility for your team for only $13.32 per license, per month.

Zoom Workplace Pro comes with all the features listed above while allowing for 100 meeting participants and up to 9 licenses. You’ll also essentially get rid of the meeting cap, moving it to a full 30 hours, which no reasonable person would ever need to exceed. But don’t worry if you have a tendency to host really long meetings – you’ll get 5GB of cloud storage per license for storing meeting recordings. Additionally, you get access to live chat support options, so you can actually get any help you need quickly and effectively.

Zoom Workplace Pro adds some features that could be beneficial to your business as well, including analytical reporting and social media streaming to Facebook Live and YouTube. You’ll even unlock interoperability with Skype for Business, in the event that your team is transitioning from another platform.

Zoom Workplace Pro pricing is right in line with the industry, with other options like RingCentral ($11.99 per user, per month) and GoTo Meeting ($12 per user, per month) costing almost exactly the same. Google Meet ($6 per user, per month) and Microsoft Teams ($4 per user, per month), on the other hand, are notably more affordable, but you’ll want to be sure that you’re up for all the additional bloat that comes with those platforms.

What’s New: As of our December 2023 update, Zoom Workplace Pro has added the same new Clips and Notes features that Basic has added, but with one upgrade. Pro users will get Clips Plus, for unlimited shortform video creation, with no cap on video amount or length.

Zoom Workplace Business – $18.32 per user, per month

If you’re hoping to find a video conferencing plan that caters to medium and large-sized businesses, Zoom Workplace Business has got you covered. This plan offers more features, more participants, and more licenses, all at the low cost of $18.32 per license, per month, billed annually.

Zoom Workplace Business comes with all the features we’ve already mentioned while allowing for up to 300 participants and up to 99 licenses. Naturally, you’re still without the meeting time cap, and you’ll get live chat support, as well as an added phone support option and a service ticket tool for even more comprehensive customer service.

As you’d expect, you also get more business-focused features when you shell out the extra money for the Zoom Workplace Business plan, such as single sign-on, an admin portal, and company branding features. It also expands on features that Pro offers: For example, Pro offers three editable whiteboards, but Business removes the cap entirely, allowing for unlimited whiteboard use. The extra capability makes this a great plan for a remote or hybrid company, in which team-building workshops must function just as well on a screen as in-person.

What’s New: As of our December 2023 update, Zoom Workplace has raised its price for Business, making it $18.32 per month per host, up from $16.66 per month. It also added the same Clips Plusand Notes features that Pro added.

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Zoom Workplace Business Plus – $22.49 per user, per month

Zoom Workplace Business Plus is the first Zoom Workplace plan that includes the Zoom Phone VoIP system. There’s also caption translation on this plan, plus a single sign-on feature and workspace reservations for $22.49 per license, per month, billed annually.The storage space for your meeting recordings is doubled to 10GB too.

Zoom Phone includes unlimited internal calling, native apps for Windows and macOS, 3-way ad hoc conference calls, call recording, toll-free numbers, and specified call blocking, among other useful business phone functions. There’s also 24/7 global customer care on the Business Plus fan for Zoom Phone users.

What’s New: As of our December 2023 update, Zoom Workplace has raised its price for Business Plus to cost $22.49 per month per host, up from $20.83 per month. Business Plus added Clips Plus and Notes.

If you’re interested in purchasing Zoom Phone as a standalone product, check out our Zoom Phone review.

Zoom Workplace Enterprise – Custom quote

Globally-renowned companies need enterprise-level video conferencing solutions, and that’s where Zoom Workplace Enterprise comes in. There’s no public pricing available for this plan, but it does require you to sign up for at least 250 licenses.

As you can imagine, Zoom Workplace Enterprise comes with all the features listed above, while allowing for 500 meeting participantsand unlimited cloud storage. Plus, you get access to the same live chat and phone support from the Business and Business Plus plans, so you’ll have help on-hand whenever you need it.

Zoom Workplace Enterprise is the second Zoom plan with Zoom Phone included, but it’s a bit more advanced than what you get on the Business Plus plan. Features include metered outbound calls, call queues & IVR, and a Common Area Phone.

Outside of the increased meeting participant limit, Zoom Workplace Enterprise also offers some other enticing features for enterprise-level organizations. For one, you’ll get a dedicated Customer Success Manager to help you improve your communication across your business. Additionally, you’ll get advanced reporting tools in the form of executive business reviewsto truly understand how Zoom improves your business.

Zoom Rooms Pricing Plans

Zoom Rooms is the specifically business-facing version of the Zoom video chat function. This software-based video conferencing system is compatible with third-party hardware for cameras, speakers, and monitors, allowing for a flexible transition with your existing video conferencing setup.

Every plan below supports 720p HD video and audio quality, 1,000 meeting participants, and 10,000 webinar viewers, and allows you to join, book, and schedule meetings with a single click. You’ll be able to integrate meetings with Google Calendar and Microsoft Outlook, and meetings can be recorded and transcribed in real time. You can even use whiteboard and annotation features, as long as you have a touch-enabled display.

Rather than different plans with increasing features, Zoom Rooms offers all features with every plan, with licenses available for each.

Zoom Rooms Licenses

A single Zoom Rooms license will cost you $49 per month per room. You’ll be able to purchase up to 49 rooms at that price, giving you access to all the features listed above. If you pay the annual fee, it works out to $41.58 per month per room.

Zoom Rooms Enterprise

In the event that you need to purchase more than 49 licenses for Zoom Rooms, the Zoom Rooms Enterprise plan can help. You’ll have to contact Zoom’s sales department in order to be assisted with this, so that they can guide you through the large-scale deployment of an enterprise-level solution like this one.

Free Trial

If you aren’t sure about whether or not these Zoom pricing plans are the right fit for your business, Zoom Rooms does come with a 30-day free trial, which gives you access to all the features listed above, at no charge to your business.

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When it comes to VoIP security, Zoom offers 256-bit TLS encryption for all users, but there are instructions here that will show you how to enable end-to-end encryption for Zoom Phone. If you’re looking for your calls to be as secure as possible though, we found that most VoIP competitors to Zoom offer superior security features, such as multi-factor authentication.

In our VoIP research, Zoom Phone scored quite highly overall, netting a score of 4.4/5 in our testing, the third highest score in our roundup of the best VoIP service providers. In fact, given the low price of plans and the robust nature of the service, our research found that Zoom Phone is the best value option across the VoIP industry.

Zoom Phone comes in three different pricing plans that are pretty self-explanatory: US & Canada Metered, US & Canada Unlimited, and Pro Global Select.

The best part of the Zoom Phone pricing plan breakup is that each plan still offers all the features you’ll find with the others. This means, no matter what you pay, you’ll get industry-leading HD call quality, voicemail with transcription, and access to native mobile apps for Android and iOS, among other things. The only tangible difference between each plan is where and how often you’ll be able to call.

If you’re interested in getting started with Zoom Phone today, check out our handy comparison tool to get a Zoom VoIP quote right now, as well as custom quotes from top competitors.

Alternatively, check out our full guide to VoIP costs and pricing.

Zoom Webinars Pricing

If you find yourself using your Zoom account for all-hands meetings, employee onboarding, product announcements, or other large virtual events more often than actual video calls, it might be worth looking into Zoom Webinars. This product is specifically catered to webinars so that you can enjoy specific features designed to make these larger events easier and more engaging.

Zoom Video Webinar allows for up to 100 live participants, which can include panelists or just engaged viewers, and up to 50,000 webinar attendees. You’ll be able to live stream to Facebook Live and YouTube Live, and it even integrates with customer service platforms. You can also record webinars (with auto-generated transcription) to save for later or provide in online forums.

Zoom Video Webinars is also a helpful tool for management, as it provides analytic reporting tools and event assistance to make sure you run the best webinar every single time. Zoom even offers online event consultations, so you can improve throughout your webinar journey.

Zoom Webinar License Prices

Rather than offering specific pricing plans with differing features, Zoom Video Webinar offers all its features across the board, with the license price being based on a maximum number of attendees for your webinars. Here is the breakdown of the prices:

  • 500 attendees: $79 per month per license ($57.50 on annual plan)
  • 1,000 attendees: $340 per month per license ($283.33 on annual plan)
  • 3,000 attendees: $990 per month per license ($825 on annual plan)
  • 5,000 attendees: $2,490 per month per license ($2.075 on annual plan)
  • 10,000 attendees: $6,490 per month per license ($5,408.33 on annual plan)

For more than 10,000 attendees, you’ll have to contact Zoom’s sales department to get a catered price for an enterprise-level solution.

About Our Research

Some websites just throw aggregated information in an article and hope that readers don’t need any more data to make the right decision. At Tech.co, though, we know that knowledge is power, which is why we’ve dedicated hours of our time to do in-depth research on business software.

For web conferencing platforms like Zoom, we took a lot of criteria into consideration when it came to rating and ranking providers, including features, pricing, ease of use, third party integrations, and help and support options.

If you want to learn more about how we evaluate business software, check out our research guide to peak behind the curtain of our process.

Is Zoom Worth the Cost?

If you’ve been comfortable with taking advantage of the free Zoom plan for a while now, the thought of paying for it might seem a bit foolish. Even with Zoom pricing being competitive, moving on from a free plan can be daunting.

However, the reality particularly for businesses looking to get ahead – is thatZoom’s wide range of paid options can truly improve the productivity and efficiency of your company. From advanced features to improved reporting, Zoom’s paid offerings are designed to make business communication easy and reliable across the board.

If you aren’t feeling it, though, there are plenty of Zoom alternatives to choose from.

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The home dashboard for Zoom
Image: Tech.co testing

Who Can Benefit from Zoom?

With the pandemic in full force, the reality is that pretty much everyone can benefit from using Zoom. Need to host a work meeting? Zoom has got you covered. Want to enjoy the holidays while socially distancing from family and friends? Zoom is on the case. Require virtual events for pretty much any reason? That’s what Zoom is built for!

Not everyone needs to pay for Zoom, though. In this instance, the businesses that benefit the most from Zoom’s paid offerings are larger companies with lots of meetings. In most cases, smaller businesses with few meetings can get by with the Zoom Basic plan, which is free, and you won’t notice a big difference. However, if you’re consistently on calls, trying to manage multiple teams, and require a bit more control over your video conferencing, paying a little bit per month could make a big difference for you, enabling more effective video meetings.

Zoom Security

You may have heard that Zoom security isn’t very good. After all, during the height of the pandemic, Zoom was experiencing some serious problems due to the sudden influx of users. Breached meetings, stolen data, and “Zoom-bombing” became all too common, resulting in some serious consequences.

Fortunately, those days are mostly behind them. Zoom has since established end-to-end encryption as a standard for all users, including the free ones, making it one of the more secure web conferencing platforms on the market today. Additionally, the company has generally owned its previous mistakes and been transparent about efforts to secure users’ data. Simply put, don’t let old news ruin a great video conferencing platform for you.

How to Get & Set Up Zoom

Perhaps the most important point to understand about Zoom setup, particularly compared to other popular options like Google Meet, is that you will be required to download it before use. Whether it be the mobile app or the desktop platform, you’ll need to download Zoom ahead of time if you want to take part in a meeting.

Once you’ve done that though, conference calls should be smooth sailing, as Zoom is famous for its intuitive interface and general ease of use. To simply set up a meeting, all you have to do is create an account, launch a meeting, and invite guests, either by sending them a link or relaying a meeting code. For security purposes, you’ll have to allow guests in from the waiting room, and then you’ll be ready to go.

Next Steps for Zoom

If you feel like one or more of these Zoom products is going to be a good fit for your business, that’s great news! We’d be happy to help you get set up with a video conferencing solution, as we’ve done with thousands of businesses in the past. Simply use our web conferencing price comparison form, and you’ll be on your way to better communication for your team.

Frequently Asked Questions

Zoom Meetings was the standard video conferencing platform from Zoom, but now it’s called Zoom Workplace , and the higher tiers include Zoom Phone. Zoom Rooms is the exclusively business-facing version of Zoom for collaboration, which integrates with third-party video conferencing hardware and offers additional features, like one-click meetings and multi-share. Simply put, unless you have an in-demand conference room at your office, you can safely stick with Zoom Workplace’s cheaper plans, which include Zoom Meetings.

Despite some pandemic-related hiccups earlier this year, Zoom has done a great job on security. For one, they now offer end-to-end encryption for all users, so you can be sure your information is safe and secure. They’ve also added waiting rooms, so that hosts can be sure only the desired participants are allowed in the meeting. This addresses the “Zoom bombing” problem that arose in the early stages of its meteoric rise.

A licensed Zoom user is the host of a meeting that owns a Zoom account. This person has different controls than Zoom participants, allowing for them to manage mute, pin, and other functionalities throughout the meeting, for guests. The participants are the invitees in the meeting, and do not have the same controls as the host and licensed user.

In our opinion, yes, Zoom is better than Skype. Zoom offers truly unmatched ease of use when it comes to video conferencing solutions, and Skype can be a bit of a mixed bag, particularly when it comes to audio and video quality. Zoom also offers a number of great features like breakout rooms and virtual backgrounds which you simply cannot find on Skype (or most other video conferencing software, for that matter).

Saying all this, one option we think is better than both Zoom and Skype is GoTo Meeting. This little-known competitor could be your secret to success. Find out more in our Zoom vs GoTo Meeting review.

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Zoom Pricing & Costs - Is It Worth Paying for Zoom in 2024? (2024)
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